Returns & Exchanges

If you wish to make a return, please contact us with your order number and the item's references. If you are interested in a different size, colour or style, please return your item and purchase the new piece separately at trueartist.com.

Conditions

  • You’ve got 14 days from the reception of your order to make a return.
  • The garments must be in perfect condition, not used nor washed, without repairs, and with their inside and outside labels still attached.
  • You cannot return underwear or swimsuit articles.
  • We ask you to cover the return shipping cost, which varies depending on your country and will be deducted from your refunded amount. The return shipping costs are the following:
Country Cost
Spain (Mainland Spain Peninsula and the Balearic Islands) €5,00
Canary islands, Ceuta & Melilla €9,00
Rest of Europe €9,00
Outside of Europe €9,00
  • True Artist cannot be held responsible for lost or damaged articles during transportation. We recommend that returned goods are sent via insured, traceable delivery for your protection.

Quality guarantee

If, under rare circumstances, you have received a defective article, you must contact us within 7 days of receipt and we will assume any return shipping charges.

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